Frequently Asked Questions

If you have questions about lodging at Inn at Bay Harbor, Cottages at Crooked Tree, or Lakeside Cottages, odds are good you'll find the answers below. But if you'd like to know more, our reservations staff is always happy to provide additional information. So peruse the questions and answers below at your convenience, or send an email to centres@boyne.com. If you have a general hotel questions, please don't hesitage to contact us.

General

Autograph Collection Hotels celebrates individuality by curating one-of-a-kind travel experiences at 100 luxury lifestyle hotels found in the world's most desirable destinations. Exactly like nothing else, each hotel has been hand selected for its distinction as an iconic landmark, for its remarkable design or for its best-in-class resort amenities. For more information please visit www.autographhotels.com, and explore our social media channels to learn more about championing the independent spirit that is #ExactlyLikeNothingElse.  Instagram  Twitter  Facebook.

About Marriott International Luxury + Lifestyle Brands
Marriott International's luxury and lifestyle brand portfolio includes The Ritz-Carlton Hotel Company, EDITION Hotels, BVLGARI Hotels & Resorts, JW Marriott Hotels & Resorts, Autograph Collection, Renaissance Hotels, AC Hotels and Moxy Hotels - totaling over 560 properties worldwide. By the end of 2016, the portfolio is expected to grow to 650 hotels with new locations in Geneva, Switzerland; Paris, France; Guadalajara, Mexico; Panama City, Panama; Rio de Janeiro, Brazil; Santiago, Chile; Santa Fe, Argentina, and Sanya, China. Marriott's Luxury and Lifestyle portfolio also accounts for 28 percent of Marriott's system-wide development pipeline. Future plans call for approximately 250 additional luxury and lifestyle hotel projects over the next several years.

Yes. The Inn at Bay Harbor and surrounding lodging are non-smoking.

Rooms and condos are not guaranteed to be in a specific building or location as most of our units are individually owned.

Check-in is at 4pm and check-out is 11am.

Detroit Area | 264 miles | 4.5 hours drive time
Grand Rapids | 187 miles | 3 hours drive time
Lansing | 200 miles | 3 hours drive time
Chicago | 359 miles | 6.5 hours drive time
Fort Wayne, IN | 336 miles | 5.5 hours drive time
South Bend, IN | 300 miles | 5 hours drive time
Cleveland, OH | 421 miles | 6 hours drive time
Cincinnati, OH | 480 miles | 7 hours drive time

Yes. When you book your reservation, we do require a deposit. If you cancel outside of 7 days, you will get a refund minus a $10 administrative fee. If you cancel within 7 days, the deposit is non refundable but we will hold the deposit for one year and the guest can use it towards another stay.

You may check-in at the front desk for the Inn at Bay Harbor, Lakeside Cottages and Cottages at Crooked Tree.

Yes. Lift tickets are interchangeable between Boyne Highlands Resort and Boyne Mountain Resort.

Yes, it is 20% on lodging for active and retired military with a valid ID.

We do not offer a shuttle from one resort to another.

BOYNE utilizes a 5 star rating system for all our lodging options:

Hotels and Lodges

Star Rating 5: Accommodations at the pinnacle of resort luxury and sophistication. Extraordinarily deluxe service, refined accommodations and ultimate in comfort with personalized attention to guest expectations in both lodging and full service facilities. Accommodations are maintained at a level as to almost never showing signs of use.

Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Lobby, public space and full service facilities of distinguished caliber. Accommodations are maintained at a level as to very rarely showing signs of use.

Star Rating 3: Accommodations with greatly enhanced room design, quality, amenities, comfort and service. Distinctive and memorable lodging for those guests with more encompassing needs. Augmented with enhanced lobby and public space areas and full service facilities. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.

Star Rating 2: Accommodations with modestly enhanced room design, amenities, comfort and service. A step above minimal lodging requirements with a modestly improved sense of style.  Note: Accommodations may show signs of use.

Star Rating 1: The most basic of lodging accommodations with modest core essentials of comfort and amenities being met. Basic requirements of cleanliness and utility are fulfilled.  Note: Accommodations usually show signs of significant use.

Condominiums, Cottages and Cabins

Star Rating 5: Accommodations at the pinnacle of condominium resort luxury and sophistication. Extraordinarily refined accommodations and settings. Ultimate in comfort and style with personalized attention to guest expectations. Accommodations are maintained at a level as to almost never showing signs of use.

Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Overall complex and unit facilities of distinguished caliber. Accommodations are maintained at a level as to very rarely showing signs of use.

Star Rating 3: Accommodations with greatly enhanced design and layout encompassing the sleeping quarters, kitchen, living and social space. Marked upgrades in quality, amenities and comfort. Distinctive and memorable lodging for those guests with more encompassing needs. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.

Star Rating 2: Accommodations with modestly enhanced interior space design, amenities, comfort and facilities. A step above minimal condominium guest experience requirements with a modestly improved sense of style.  Note: Accommodations may show signs of use.

Star Rating 1: The most basic utilitarian of condominium style multi-occupancy lodging accommodations with simple sleeping and living areas along with minimal kitchen facilities.  Note: Accommodations usually show signs of significant use.

The outdoor pool, hot tub and cabana bar are open seasonally weather dependent from May-September only.  Guests staying at the Inn at Bay Harbor in the winter have access to Boyne Highlands and Boyne Mountains outdoor pools.

Yes. They can use BOYNE's facilities as if they were staying at one of the resorts. They can also use the pools (with the exception of Heather Highlands Inn or Mountain Grand Lodge and Spa) and have other resort charging privileges as well.