Bookings Notice

For 2022, a two-night minimum is in place beginning May 1, with peak summer stays June 16 - September 17 requiring a three-night minimum stay. We look forward to welcoming you soon!

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FAQ | Summer

You may have many questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. Didn't find your answer? Contact us by calling 866.585.8123.

When visiting a public space, including the Inn at Bay Harbor, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our associates and guests.

  • Based on current recommendations from the Centers for Disease Control, the Michigan Department of Health and Human Services (MDHHS), and our local health department, we are requiring all Inn at Bay Harbor associates to wear masks while indoors. This preventive measure is in place for the protection of all guests and associates, especially vulnerable individuals and those not fully vaccinated, in an effort to combat the spread of COVID-19.

    We recommend that all guests follow this protocol, as well as social distancing, in an effort to help prevent transmission of the virus while indoors in public spaces. If a face mask is needed, please request one at the Reception Desk.

  • We take standards for hygiene and cleanliness very seriously.  On a daily basis, we are working to ensure we meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in room for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes. In order to provide a superior level of cleaning and sanitization prior to arrival, and limit interaction between personal effects and our team, housekeeping will not automatically be provided during stayovers. Please dispose of trash and linens outside your door, and our team will gladly replenish supplies and toiletries.

    If your room requires a refresh, housekeeping services are available by request, and we ask that guests vacate the room during service in order to limit contact.
    To request housekeeping service, dial 4100 from your room or Cottage. Same-day service requires notice by 2pm.

  • We have implemented social distancing markers anywhere that lines form, including at the Reception and Concierge desks, and inside the Inn Cafe. We ask that guests practice social distancing in all areas of the resort.

  • At this time, we are offering all of our services and each of our outlets are open. Operational changes may be in place, please see below for details.

    The Spa | Face masks recommended
    Fitness Center | Face masks recommended
    Shuttle Service | One traveling group at a time, day-of reservations required. Face masks required for associates, recommended for guests
    Inn Kids | Outdoor activities only, 2-5pm daily through August 15, and then weekends through Labor Day
    Valet Parking | Face masks required for associates
    Housekeeping | Refresh service by request, please dial 4100 by 2pm for same-day service

    Vintage Chophouse | Wine Bar | Outdoor seating available. Online ordering, carryout, curbside pick-up available
    The Sagamore Room | Outdoor seating available. Carryout, curbside pick-up available
    The Inn Cafe | Outdoor self-serve seating available. Carryout, curbside pick-up available
    The Links Grille at Bay Harbor Golf Club | Outdoor seating available. Carryout available
    The Cabana Bar | Outdoor seating only. Carryout available
    In-Room Dining | Contactless delivery available
    In-Room Amenities
    Afternoon Tea | Currently sold out, reservations accepted for after September 6, 2021

  • Yes, cash is accepted at the resort, though credit cards and contactless payments are preferred whenever possible. 

  • Yes, you may have the max number of occupants as specified on our Accommodations pages.

  • When you book your reservation, a deposit is required. If you cancel outside of 14 days, you receive a full refund (for Cottages guests, less a $10 administration fee). If you cancel within 14 days, the deposit is non-refundable.

    For Cottages guests, Deposit Assurance is available to purchase within 48 hours of booking.

  • You can cancel or alter your reservation through your confirmation email, or by calling our Reservations department at 866.585.8123.

  • Yes, the outdoor pool is open seasonally in the summer, and the hot tub is open year round.

    Hand sanitizing stations are available within the pool area, and high-contact points are being frequently and thoroughly cleaned.

    Our pool and hot tub are maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • Hours are 8am-10pm.

  • Yes, we are delighted to continue offering Concierge services to help you plan and make the most of your stay with us. 

  • Yes. We have added safety measures in place such as hand sanitizer stations, gloves for optional guest use, and frequent servingware changes. We also offer an a la carte menu, carryout, and in-room dining as additional options for our guests.

  • Yes, guests are able to order in-room dining. Contactless room delivery is available by request. Please dial 4058 for orders.

  • Yes, for information or to place orders, please call 231.439.4066.  

  • Yes! Order online at Vintage Chophouse | Wine Bar, during your round at Crooked Tree Golf Club, or call any of our individual outlets to place a carryout order.

    Curbside pick-up is also available from Vintage, The Sagamore Room, and the Inn Cafe.

  • Yes, weather dependent, outdoor dining is available for the season at The Sagamore Room, Vintage Chophouse | Wine Bar, The Inn Café, and Cabana Bar.