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FAQ | 2022

You may have questions as you prepare to travel, and we want to help! We have compiled a list of frequently asked questions and answers, plus links for other safety resources. Didn't find your answer? Contact us by calling 866.585.8123.

When visiting a public space, including the Inn at Bay Harbor, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our associates and guests.


  • Face masks are not required at the resort, however, if you would be more comfortable wearing one we respect and support your decision.  If you would like a face mask, you may request one at the Reception Desk.

  • We take standards for hygiene and cleanliness very seriously.  On a daily basis, we are working to ensure we meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in room for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • In order to request stayover housekeeping services during your stay, please dial 4100 from your room.

  • We have implemented social distancing markers anywhere that lines form, including at the Reception and Concierge desks, and inside the Inn Cafe. We ask that guests practice social distancing in all areas of the resort.

  • Yes, cash is accepted at the resort, though credit cards and contactless payments are preferred whenever possible. 

  • Yes, you may have the max number of occupants as specified on our Accommodations pages.

  • When you book your reservation, a deposit is required. If you cancel outside of 14 days, you receive a full refund (for Cottages guests, less a $10 administration fee). If you cancel within 14 days, the deposit is non-refundable.

    For Cottages guests, Deposit Assurance is available to purchase within 48 hours of booking.

  • You can cancel or alter your reservation through your confirmation email, or by calling our Reservations department at 866.585.8123.

  • Yes, the outdoor pool is open seasonally in the summer, and the hot tub is open year round.

    Hand sanitizing stations are available within the pool area, and high-contact points are being frequently and thoroughly cleaned.

    Our pool and hot tub are maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • Hours are 8am-10pm.

  • Yes, we are delighted to continue offering Concierge services to help you plan and make the most of your stay with us. 

  • Yes. We have added safety measures in place such as hand sanitizer stations, gloves for optional guest use, and frequent servingware changes. We also offer an a la carte menu, carryout, and in-room dining as additional options for our guests.

  • Yes, guests are able to order in-room dining. Contactless room delivery is available by request. Please dial 4058 for orders.

  • Yes, explore here and order online or by phone 231.439.4066.  

  • Yes! Order online at Vintage Chophouse | Wine Bar, or call any of our individual outlets to place a carryout order.

    Curbside pick-up is also available from Vintage, The Sagamore Room, and the Inn Cafe.