CULTURE
Why the Inn stands out in the hospitality industry.

At Inn at Bay Harbor, we take our commitment to service and excellence seriously. From the unique products and services we provide, our breathtaking natural setting, to our team members, we believe in our ability to take hospitality to the next level. Our surrounding community was built upon the spirit to serve, and ever since the late 1800’s, individuals and families have made this area their final destination when seeking an escape from the daily hustle and routine. To continue this tradition of helping our guests make memories that will last a lifetime, we are always seeking employees who find joy in serving others and are motivated to rise to a new standard of excellence.

Relentless Focus on Service

At Inn at Bay Harbor, we're completely and relentlessly focused on service, both for our guests and for our fellow team members. It is our privilege to facilitate the creation of a fond collection of memories - memories that last a lifetime.  Whether it's going the extra mile to ensure a guest gets what they need, or helping out a fellow team member, if you are passionate to deliver excellence through each interaction, we want you on our team.  

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If you ask one of our employees what their favorite part of their job is, odds are you'll hear, "my team." We are proud to foster teamwork, and keep a relentless focus on not only serving our guests, but serving our fellow team members and employees too. Making sure you have the tools you need in order to be successful and happy while you work at the Inn is always a priority. 

We love that our people are as unique as our resort.  Our teams are a blend of students, teachers, retirees, and professionals with a passion for the industry seeking opportunities during the summer months, and you will find our full-time industry professionals that call us home year round.  We all find common ground in calling the Inn at Bay Harbor home and believe its our one of a kind platform to make a difference in the way guests and employees experience this unique corner of northern Michigan.

TEAM MEMBERS On WORKING HERE

  • Delaney
    Quotes

    "What I love so much about working here is that we push quality. But my favorite part of working at the Inn is the people I work with... they make it easy to work here, they make coming into work every day something I look forward to."

  • Mason
    Quotes

    "Here, we offer just a different kind of customer service... it's more like a family, welcoming sort of a vibe around here. I've learned most that customer service is all about being yourself and putting your own personal spin on things."

  • Adam
    Quotes

    "The things that upper management will do for staff is pretty amazing... We have a really tight-knit staff here. At work, we all get along really well, the culinary staff and front of house. The clientele: we have a lot of great guests that know us personally by name and we know them by name, it's a pretty cool experience."

  • Megan
    Quotes

    "It doesn't matter what it is, we all work together to get it done… All the people I work with are amazing. We get in at 6 o’clock with smiles and then we leave with smiles."