The Inn at Bay Harbor announced today the appointment of Michael Costello as the resort's new President and General Manager. Costello succeeds Ron Braniecki, who retired in May, and will oversee all aspects of operations of the Inn, as well as the resort's Lakeside Cottages, Crooked Tree Cottages, and Bay Harbor Golf Club.
Costello has 34 years' experience working in the hospitality industry starting his career in sales for Marriott, then for Hyatt. He most recently served as General Manager of Hyatt Regency Philadelphia, a 348-room hotel where he managed day-to-day operations including oversight of sales, marketing, guest services, food and beverage, human resources, capital expenditure planning, among other duties, and was previously Hotel Manager at Grand Hyatt New York, a 1,311-room hotel in mid-town Manhattan. Costello has also worked as a consultant for Carver Hotel Group in Atlanta, GA.
"Michael is the ideal leader to carry the torch and maintain the high level of service for which the Inn and its properties are revered," said Stephen Kircher, president of Boyne Resorts' eastern operations.
The Inn at Bay Harbor recently earned an unprecedented fifth straight Marriott Service Excellence award.
With a stunning location on the shore of Lake Michigan's Little Traverse Bay, the Inn was conceived in the spirit of the great turn-of-the-century lakeside romantic hotels that defined the golden age of vacationing on Lake Michigan - but with a modern twist. Guests can choose from 128 luxurious rooms, including 84 one-, two- and three-bedroom suites with spacious floor plans and spectacular views, in addition to 22 elegantly appointed Lakeside Cottages, and 13 Cottages framing the greens of neighboring Crooked Tree Golf Club.
Resort amenities include a concierge, full-service spa and salon, four dining venues, lounge, lakeside swimming pool, outdoor patios and dining, fitness center, boutique shopping, and an endless array of nearby activities including award-winning golf and plentiful winter recreation.
For more information about the Inn at Bay Harbor and reservations, visit innatbayharbor.com or call 866.759.3427.
Nestled upon the alluring shores of northern Michigan lies a place like no other, the majestic and romantic Inn at Bay Harbor. Heralded as one of Travel + Leisure's Top 500 hotels in the world, this modern resort oasis spins luxurious comfort with a welcoming smile and gracious hospitality that lets you know you have arrived somewhere special. The Inn has earned TripAdvisor's Certificates of Excellence; Golf Digest's Best In State; GOLF Magazine's Silver Medal Award for Overall Excellence; and named a Top Resort and Top Spa by Condé Nast Traveler readers. Learn more at innatbayharbor.com and facebook.com/innatbayharbor.