The Guest's Handbook
As you plan for your stay at Inn at Bay Harbor, Lakeside Cottages and Crooked Tree Cottages, details make all the difference. Please review the information below for our standard lodging policies, and if you have additional questions, feel free to call 231.439.4000 or email Central Reservations at email@example.com.
Check-In & Check-Out
Check-in and check-out for the Inn at Bay Harbor, Crooked Tree Cottages, and Lakeside Cottages takes place at the Inn at Bay Harbor. A credit card is required for check-in. Use of debit cards is discouraged due to checking account holds. Express check-out is available. Late check-out must be approved by Guest Services.
Inn at Bay Harbor • Check-in begins: 4pm, Check-out by: 11am
Lakeside Cottages • Check-in begins: 4pm, Check-out by: 11am
Crooked Tree Cottages • Check-in begins: 4pm, Check-out by: 11am
Deposits & Cancellations
A deposit of one night's room rental or $100 per person for package reservations is required to confirm your reservation. Failure to arrive on a confirmed reservation date will result in forfeiture of the total deposit amount. Cancellations received seven (7) or more days prior to your arrival date will allow a refund of your deposit minus a $10 administrative fee. Cancellations received within seven (7) days of arrival require forfeiture of the entire deposit. Cancellation of your lodging accommodations results in the automatic cancellation of any tee times booked in conjunction with those accommodations. Special event cancellation policies may exist; please ask your reservationist.
Inn at Bay Harbor receives daily housekeeping services. Lakeside Cottages receive daily towels and trash service. Crooked Tree Cottages do not receive daily housekeeping service but service may be arranged based on availability. Complete housekeeping services may be arranged prior to your arrival for an additional fee and are based on availability of attendants.
Unless otherwise noted, all packages are charged per person and are based on a minimum number of occupants varying from two (2) to eight (8) people, dependent upon the type of accommodations reserved. A supplemental charge will be assessed in the event these conditions are not met. If the number of guests in your unit changes, please notify a reservations agent prior to arrival to confirm your revised package price.
Golf Packages, Tee Times & Additional Charges
Greens Fee surcharges or Twilight Rates are not included in your package price; you will be required to sign for additional fees at the golf shop before your scheduled tee time. Your tee time schedule and charges accompany your written confirmation letter. Please verify all information immediately upon receipt. All courses enforce a dress code including collared shirts with sleeves and walking shorts or dress slacks. Jeans and cut-off pants are not allowed.
Service animals, as defined by the American's With Disabilities Act (ADA) and Michigan service animal legislation are welcome at the Cottages.
Comfort animals, emotional support animals or therapy dogs are not considered service animals under the ADA guidelines. The Inn at Bay Harbor does not offer pet friendly accommodations. There are several boarding facilities nearby and our concierge staff or Central Reservations are happy to find an option to suit the needs of you and your pet.
Michigan state law prohibits operation of private snowmobiles on resort property.