As you plan for your stay at Inn at Bay Harbor, Lakeside Cottages and Crooked Tree Cottages, details make all the difference. Please review the information below for our standard lodging policies, and if you have additional questions, feel free to call 231.439.4000 or email Central Reservations at email@example.com.
Deposits & Cancellations
Inn at Bay Harbor:
A deposit of one night's room rental is required to confirm your reservation. Failure to arrive on a confirmed reservation date will result in forfeiture of the total deposit amount. Cancellations received 72 hours or more prior to your arrival date will allow a refund. Cancellations received within 72 hours of arrival require forfeiture of the entire deposit. Cancellation of your lodging accommodations results in the automatic cancellation of any tee times booked in conjunction with those accommodations. Special event cancellation policies may exist; please ask your reservationist.
Cottages at Bay Harbor:
A deposit of 50% of your total stay is required to confirm your reservation. Golf packages require a depost of $100 per person. Failure to arrive on a confirmed reservation date will result in forfeiture of the total deposit amount. Cancellations received 72 hours or more prior to your arrival date will allow a refund of your deposit minus a $10 administrative fee. Cancellations received within 72 hours of arrival require forfeiture of the entire deposit. Cancellation of your lodging accommodations results in the automatic cancellation of any tee times booked in conjunction with those accommodations. Special event cancellation policies may exist; please ask your reservationist.
Check-In & Check-Out
Check-in and check-out for the Inn at Bay Harbor, Crooked Tree Cottages, and Lakeside Cottages takes place at the Inn at Bay Harbor. A credit card is required for check-in. Use of debit cards is discouraged due to checking account holds. Express check-out is available. Late check-out must be approved by Guest Services.
Inn at Bay Harbor • Check-in begins: 4pm, Check-out by: 11am
Lakeside Cottages • Check-in begins: 4pm, Check-out by: 11am
Crooked Tree Cottages • Check-in begins: 4pm, Check-out by: 11am
In order to provide a superior level of cleaning and sanitization prior to arrival, and limit interaction between personal effects and our team, housekeeping will not be provided during stayovers. Please dispose of trash and linens outside your door, and our team will gladly replenish supplies and toiletries.
If you are in need of additional housekeeping during your stay, please contact us the day prior to the needed service, and we will schedule your housekeeping for the following day between the hours of 10am and 3pm. Please note for your safety and that of our team, the room must be vacant in order for us to provide service. Please dial 0 to schedule housekeeping service.
Inn at Bay Harbor and Cottages guests can request rollaway beds at an additional charge of $25 per bed per night. Arrangements for a rollaway bed can be made with Reception.
Unless otherwise noted, all packages are charged per person and are based on a minimum number of occupants varying from two (2) to eight (8) people, dependent upon the type of accommodations reserved. A supplemental charge will be assessed in the event these conditions are not met. If the number of guests in your unit changes, please notify a reservations agent prior to arrival to confirm your revised package price.
Golf Packages, Tee Times & Additional Charges
Greens Fee surcharges or Twilight Rates are not included in your package price; you will be required to sign for additional fees at the golf shop before your scheduled tee time. Your tee time schedule and charges accompany your written confirmation letter. Please verify all information immediately upon receipt. All courses enforce a dress code including collared shirts with sleeves and walking shorts or dress slacks. Jeans and cut-off pants are not allowed.
Service animals, as defined by the American's With Disabilities Act (ADA) and Michigan service animal legislation are welcome at the Cottages.
Comfort animals, emotional support animals or therapy dogs are not considered service animals under the ADA guidelines. The Inn at Bay Harbor does not offer pet friendly accommodations. There are several boarding facilities nearby and our concierge staff or Central Reservations are happy to find an option to suit the needs of you and your pet.
Michigan state law prohibits operation of private snowmobiles on resort property.